Why every let needs one
Most guest problems can wait until the morning. The few that can't, like a lockout or a gas smell, need a fast answer. A clear sheet means guests act straight away instead of waiting for a reply, and you aren't woken for something a locksmith could fix.
What to include
- Emergency services: 999. For fire, a medical emergency or anyone in danger.
- Gas emergency: 0800 111 999. If guests smell gas or a carbon monoxide alarm sounds, they should open windows, leave the property and call this number.
- Power cut: 105. This connects to the local electricity network operator.
- NHS 111. For urgent medical advice that isn't an emergency.
- Police non-emergency: 101.
- Your key holder or a trusted local contact. Name and number.
- A local locksmith. One you've checked and agreed rates with in advance.
- Where things are. The fuse box, the water stopcock, the gas meter and a spare key, if there is one.
- Your address and postcode. Guests need these if they call 999.
Template
EMERGENCY CONTACTS: [Property name] Address: [full address and postcode] Fire, medical emergency or danger: 999 Smell gas or carbon monoxide alarm: open windows, leave, call 0800 111 999 Power cut: 105 Urgent medical advice: 111 Police (non-emergency): 101 Locked out or lost keys: [key holder name and number] Locksmith: [name and number] Fuse box: [location] Water stopcock: [location] Gas meter: [location] Everyday questions: message [host or Zay&Co] between [hours]
Where to put it
- A printed copy inside a kitchen cupboard door or by the front door.
- A link or photo in your check-in message.
- Your digital guidebook, if you have one.
Check the numbers and locations whenever something changes, such as a new locksmith or key holder. Zay&Co writes this sheet for every new client during setup.
Want this handled for you?
Zay&Co writes and sends these messages for hosts every day, in your voice.